Help centre
Setup guides, how-tos and answers to the questions we get most.
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Help when your season is on
Search the help centre, or raise a ticket and track it to resolution.
Email us
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support@crickpay.netCall us
Monday to Saturday, 10:00 – 19:00 IST
+91 98921 12241Raise a support ticket
You will get a ticket number by email and can follow it in your customer portal.
Before you write in
These answer most tickets.
Yes. The free plan has no time limit and no card is required. It covers a single admin and up to 50 players. You can upgrade whenever you outgrow it.
You get renewal reminders before expiry. If a plan expires, your account moves to a read-only state so nothing is lost, and full access returns as soon as you renew.
Lifetime covers the feature scope confirmed in writing when you buy, along with hosting, maintenance and standard updates. Messaging charges and any separately priced modules are not included.
Pick a paid plan and choose the trial instead of paying. You get the full plan for the trial period with no card and no charge. Pay any time before it ends and nothing is interrupted. If the trial ends unpaid, your account goes read-only for a few days — your data stays safe and returns the moment you pay.
No. We do not ask for card details to start a trial and we cannot charge you during one. You pay only when you decide to continue.
Yes. You can upgrade from the customer portal at any time and the new plan applies immediately. Downgrades apply at the end of the current billing period.